Customer Care Consultant - Mackay QLD

Job description

Are you passionate about delivering exceptional customer service and solving problems that matter? Join Blackwoods as a Customer Care Consultant supporting our Mega Mining customers—some of the largest and most important clients in our network. Your Opportunity: In this role, you’ll be the first point of contact for customer enquiries, taking ownership of each interaction to deliver fast, accurate and customer‑focused solutions. You’ll work closely with teams across Sales, Warehouse Operations, Purchasing, Accounts, and our vendor partners to ensure seamless service and outstanding customer experiences. What you’ll be doing: - Handle all telephone and email enquiries, striving for first‑contact resolution and total customer satisfaction - Expedite orders to meet delivery expectations and KPIs, following through all actions and escalation processes - Identify and assess customer requirements through effective questioning and system interrogation to improve the customer experience - Release and manage EDI exceptions to ensure customer orders flow through the system quickly and accurately - Engage in team and individual training to stay current with processes, policies, system changes...