(fluent Dutch) Technical Support Consultant (France, remotely)

Job description

Who are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What You Will Do: - Triage & prioritize critical infrastructure issues versus non-critical requests; - Extract technical data: error codes, version numbers, and hardware IDs; - Document incidents in a clear, structured way, including steps to reproduce; - Use logical deduction to isolate faults and troubleshoot effectively; - Guide users remotely on physical checks: cabling, power, and LED status; - Handle sensitive customer data with care and security; - Ma...