Supervisor, 4 days pw

Job description

ABOUT THE ROLE: As a Supervisor working four days per week, you will lead a small team to deliver excellent customer service, operational efficiency, and a positive in-store experience. You will balance hands-on support with people management, coaching teammates, and maintaining high standards for store presentation, product knowledge, and sustainability practices aligned with our brand values. KEY RESPONSIBILITIES: Lead and motivate the team during your scheduled days, ensuring clear communication of daily priorities, targets, and operational tasks. Coach and develop colleagues through on-the-job training, feedback, and performance conversations; support an inclusive, collaborative work culture. Deliver outstanding customer service by resolving escalations, modelling product knowledge, and helping the team build genuine customer relationships. Oversee daily store operations including opening/closing procedures, cash handling, inventory checks, visual merchandising, and adherence to loss-prevention practices. Ensure efficient scheduling and resource use for a four-day workweek model, coordinating with management to cover peak periods and team availability. Support sustainability in...