IT Operations Assistant - Lab Schools

Job description

Title: IT Operations Assistant - Lab Schools Employee Classification: Student Help Regular Division Name: Academic Affairs Department: Laboratory Schools Superintendent Job Summary: - Primary responsibility is user support and customer service - Be present and visible in the Laboratory schools and available to users requiring technical assistance - Respond to questions from customers; remotely assist faculty, faculty associates, staff, and students with technology incidents and requests - Learn fundamental operations of commonly used software, hardware, and other equipment - Follow standard Help Desk operating procedures; accurately log all Help Desk contacts using ticket tracking software - Accurately assign, manage, track, update, and retire IT Inventory Assets - Attend all Help Desk training sessions when provided - Become familiar with available support resources; stay up-to-date on campus technology changes or incidents - Become familiar with technology policies, services, and staff - Elevate tickets to appropriate technology support staff as necessary - Maintain reasonable discipline and decorum in the Help Desk - Other duties as assigned by technology support staff, as appro...