Patient AR & Support Specialist

Job description

Description The Patient Accounts Receivable & Support Specialist is responsible for responding to patient phone calls and electronic portal inquiries related to billing, balances, refunds, and account questions. This role provides frontline patient financial support through routine account review, documentation, and follow up while adhering to established policies and procedures. Complex issues are escalated as appropriate. Account & Service Management: - Serve as the first point of contact for patient phone calls and patient portal messages related to billing, balances, payments, refunds, and general account questions. - Respond to inquiries in a timely, professional, and compassionate manner, following established service standards. - Document all patient interactions, actions taken, and next steps clearly and accurately in the billing system and case management tools. - Route or escalate issues that fall outside established guidelines. Patient Accounts & AR Support: - Respond to patient inquiries related to balances, payments, refunds, and billing statements in a professional and compassionate manner. - Review patient accounts to identify self-pay balances, unapplied payments, c...