Helpdesk Support Specialist

Job description

As a Helpdesk Support Specialist you will provide user guidance and first-level support by assisting with incident resolution. You have the ability to provide stellar customer service in a demanding environment and have strong interpersonal and communication skills to effectively communicate with end users. You have a keen ability to translate technical jargon and concepts to non-technical users. This is a PART-TIME, onsite, hourly position (approximately 30 hours/week, M-F), located in our Phoenix, AZ office. Candidates must reside within daily commuting distance of our downtown Phoenix location. Responsibilities: - Serve as the first line of support for incoming IT requests via phone, email, or ticketing system. - Diagnose and troubleshoot hardware, software, and network issues. - Assist users with account setup, password resets, and access to systems or applications. - Document issues and resolutions in the helpdesk ticketing system to ensure proper tracking and knowledge sharing. - Escalate complex problems to Level 2/3 support teams when necessary. - Install, configure, and maintain computer systems, mobile devices, printers, and other IT equipment. - Provide end-user training...