Parker Store Lead

Job description

Description Directs and coordinates customer service activities and daily operations within the branch. Duties/Responsibilities: . - None. - Receives requests for product selection, price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers (via phone, fax, and email). - Achieves and maintains rapport with customers and works to give them best possible customer service. - Uses corporate ERP system (P21) to retrieve customer information, stock status information, purchase order status, and make changes to customer purchase orders. Ensures that correct codes are used for retrieving and inputting information. - Help maintain corporate goals for corporate sales, branch sales, profitability, cost containment, branch budgets and branch inventory levels. - Prepare and maintains maintenance schedules for branch equipment and utilities. - Main liaison between customer and branch, along with branch personnel and outside sales force. - Evaluates and measures key productivity indicators for customer service. - Issues oral and written instructions. - Works closely with Inside Sales Manager to help coordinate workflow between inside sales corporate,...