Head of Operations - Managed Services

Job description

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worldwide. But that's not all! We're not just about numbers, we're about people. With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia, we're all united by our love for innovation and teamwork. Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time. Role Overview: This role oversees the day-to-day execution across all Managed Services verticals. The primary focus is to manage daily operations, ensuring continuous client growth, satisfaction, and long-term success. You will manage a cross-functional team to deliver seamless CRM, Marketing, and Platform Operations. Key Responsibilities: Own the day-to-day workflow for client deliverables, ensuring high standards across "do-it-for-you" services, rapid deployments, and consultancy outcomes to drive client success. Direct and mentor the core execution team, fostering a high-performance culture and ensuring seamless collaboration across al...