Membership Concierge III - Presale

Job description

Position Summary The Membership Concierge III delivers the highest quality customer service to all members and guests. In this role, you will actively promote Life Time to prospective members, assist with the buying experience and directly contribute to the achievement of club acquisition and retention goals. This position serves as a leader on The Concierge Team, sharing expertise and modeling behaviors which drive a culture of service. Enjoy a fun and healthy work environment while building value-based relationships which increases brand loyalty and supports members in achieving their healthy way of life goals. Job Duties and Responsibilities: - Facilitate check-in process for members and guests entering club - Monitors, handles, and delegates incoming phone calls from members and guests - Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies - Proactively builds relationships with members and guests, regularly creating over the top service experiences - Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments - Functions as...