Account Manager (Hybrid)

Job description

What will you do? As an Account Manager, you will manage a book of business by providing a range of operational, administrative and call based client support and relationship management with the goal of renewing client memberships and growing accounts through effective cross selling. Major Responsibilities: - Create and execute sales and service activity plans. Manage member life-cycle tasks, including scheduling and eventually leading calls. - Own all account management conversations with secondary account stakeholders. - Ensure members leverage their membership by delivering high quality service to help drive renewal and future sales. - Manage and respond to inbound requests from members. - Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech. - Complete scheduled and ad hoc data queries of our CRM - Ensure the CRM contains accurate account details and contact information. - Actively seek to increase product knowledge. What do we offer you?: Competitive compensation and comprehensive benefits package. Hybrid working model – 4 days in-office, 1 day remot...