Business Quality Review Coordinator

Job description

Career Opportunity Role Title: Business Quality Review Coordinator Purpose of role: Reporting to the Manager, Business Quality Review, the Business Quality Review Coordinator will provide administrative support of a highly confidential nature ranging from routine to complex, including responding to customer and distribution partner inquiries, file management, planning and coordinating department projects, reporting and metrics communications, and other special assignments as needed to enable the department to achieve its objectives. Job Description: Key Responsibilities: - Respond to customer emails, calls, and inquiries in a timely, professional, and accurate manner - Review monitoring and red-flag reports that identify potentially problematic agents and/or applications - Demonstrate comfort working with numbers and data, including reviewing reports, identifying patterns, and providing basic analysis and insights related to agent activity and behavior - Manage BQR inbox and manage communication to stakeholders - Respond to sensitive inquiries with the highest sense of urgency, discretion, and appropriate escalation - Act as a point of contact to coordinate information flow between...