Senior Collections Officer

Job description

Trilogy Care is a fast-growing aged care provider helping older Australians live independently at home. We're looking for an experienced Senior Collections Officer to join our finance team in our modern Bowen Hills office. About the Role: This is a hands-on senior role managing a portfolio of complex and escalated accounts, handling disputes, negotiating repayment arrangements, and supporting junior team members with coaching and guidance. You'll also contribute to process improvements as we continue to evolve our collections function. Day-to-Day You Can Expect To: - Meet a daily KPI of 30 outbound calls, with additional inbound call coverage as needed - Manage and clear allocated emails from the Collections inbox within 24 hours - Conduct security and compliance checks on every client interaction, confirming name, date of birth, and residential address as a minimum - Handle collections activity beyond standard co-contributions, including external debt follow-ups, supplier overpayments, and third-party collection requests - Produce collections reporting and ageing analysis at short notice when required - Maintain accurate documentation of all interactions using appropriate template...