Admissions Agent Lead

Job description

Description The Admissions Lead reports to the Admissions Supervisor and supports Space Needle’s mission, vision, and values by exhibiting the following behaviors: excellence, competence, collaboration, innovation, respect, personalization, accountability, and ownership. The Admissions Lead is responsible for assisting Operations Managers and Supervisors in leading the Admissions Team. They will take a leading role in the training, advancement, and success of the team. They will act as a liaison between Admissions Agents and management and discuss ideas and concerns at regular meetings while maintaining a safe, fun, and positive environment. PRIMARY FUNCTIONS: - Maintain strong communication with the management team. - Ensure Admissions Agents have the tools, training, and support needed to perform their roles. - Monitor and coach upselling techniques to maximize appropriate ticket pairings and Space Needle offerings. - Create and oversee break schedules in compliance with company and Washington State labor laws, providing coverage as needed. - Monitor and coach team members on uniform, grooming, and policy standards. - Attend leadership meetings and provide departmental updates. -...