Field Service Engineer

Job description

About the Role As a Field Service Engineer , you will be a key technical link between FieldAI’s robotics platform, our customers, and our engineering team. You will help ensure FieldAI’s robotic fleet operates reliably in customer environments while turning field observations into actionable feedback for product and engineering teams. This is a highly practical, customer-facing role with a balanced mix of mechanical/electrical repair, software-based troubleshooting, and operational support.. What You Will Do: Bring up new robots upon receipt from OEMs or manufacturing partners, including initial configuration, quality checks, calibration, and software provisioning. Monitor and maintain fleet health across deployed assets, ensuring robots are tracked, serviced, and maintained according to FieldAI standards. Manage inbound and outbound logistics requests from internal teams, including robot shipments, spare parts, tools, and field-service equipment. Coordinate with operations, engineering, deployment, and customer-facing teams to ensure equipment is prepared, packed, shipped, received, tracked, and documented accurately. Diagnose, replace, and configure hardware components, including...