Manager - Customer Care

Job description

As a Manager – Customer Care, you will manage multiple priorities in a customer-centered environment. You will be responsible for one location or group of locations, typically with up to $100M in sales revenue. You will lead a team and may have up to one leader/supervisor as a direct report, which manages a diverse set of tasks and responsibilities. You will provide customer service through request fulfillment, problem resolution and proactive identification and correction of company profit leaks. You will oversee key performance indictors (KPIs) to maintain and improve service quality. Responsibilities: Qualifications: - Interact with other internal departments such as Sales and Operations to support the end customer - Ensures organizational goals are communicated and understood, manages execution, and measures results for assigned location or functions - Lead the implementation of consistent compliance with standard procedures, policies, and quality system requirements - Maintain timely and accurate adherence to the location audit control and compliance tool - Actively monitor receivables, payables and appropriate general ledger (GL) accounts to identify errors and maximize botto...