Business Process Quality Senior Professional

Job description

Location: Ludvika, Dalarna County, Sweden Job ID: R0123322 Date Posted: 2026-05-20 Company Name: HITACHI ENERGY SWEDEN AB Profession (Job Category): Quality Management Job Schedule: Full time Remote: No Job Description: The Opportunity The Business Process Quality Senior Professional is responsible for managing customer quality topics and driving structured quality improvements across the organization. The role ensures a data-driven approach to quality performance, supports project quality, and strengthens internal processes beyond production in close collaboration with cross-functional teams. How you´ll make an impact: - Manage customer quality topics, including complaints handling (CCRP), case coordination, and structured RCA / 8D reporting - Ensure effective handling and closure of customer cases, including follow-up and communication - Analyze customer complaints, project quality cases, and recurring deviations to identify trends, root causes, and improvement opportunities - Lead improvement initiatives linked to customer and project quality cases, ensuring corrective and preventive actions are implemented and followed up - Lead analysis of T-NPS / customer satisfaction feedbac...