Customer Success Manager

Job description

🧡 Coverflex Work changed. Pay didn’t. Coverflex exists to make compensation work for everyone. Pay is still rigid, fragmented, and hard to feel. We turn compensation into choice — one platform, one card, one app — for benefits, meal allowance, insurance and more. Our platform is simple for HR and meaningful for employees. We provide choice, smarter compensation tools and empowerment. ⚙️ TL;DR (The Essentials) Role: Customer Success Manager: Seniority Level: Intermediate Type: Individual Contributor Languages: English (main) / Portuguese (fluent) Main Tools: Vitally, HubSpot, Notion, Slack Location: Remote (Portugal) Contract Type: Permanent Compensation: Base Salary: €33,000 - €40,000 Bonus / Commissions: OTE 80/20: Equity: Yes – Stock Options under our Equity Incentive Plan Benefits: you can check them below (at the end of the page) 💥 Your Impact You’ll manage a defined portfolio of customers and ensure they stay, grow, and succeed with Coverflex. Your mission is to move accounts from reactive support to structured, proactive Customer Success, driving retention, product adoption, and expansion. You’ll know you’re successful when, after 90 days, you’ve: Stabilized your portfolio an...