Customer Service Representative

Job description

Wilbert Funeral Services, Inc. As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway— you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. The Customer Service Representative (CSR) is the voice of the company to our customers. This role focuses on delivering a responsive, caring, and reliable experience for funeral home partners and other customers who depend on us during important moments. The CSR ensures every interaction reflects professionalism, empathy, and a commitment to making it easy for customers to do business with us. Company Overview: Wilbert, which is part of Marmon Holdings, Inc., a Berkshire Hathaway Company. Wilbert is a leading precast concrete manufacturer and service provider, catering to the funeral service, building trades, and agricultural sectors. Our comprehensive range of top-tier concrete offerings encompasses burial vaults, monuments, lawn crypts, columbarium niches, septic tanks, retaini...