Retail Sales Associate (Palo Alto)

Job description

General Summary: KEEN Garage Retail Sales Associates are the front face of our brand. These individuals provide brand and product knowledge, along with service and selling excellence in our store, with a creative, unique approach, and bring what we call the “KEEN Factor.” Key Responsibilities: - Be an ambassador of the KEEN brand and bring your unique style and passions to the KEEN customer - Listen to understand the needs of the consumer - Demonstrate product expertise and sales confidence - Provide exceptional customer service with a fan first approach ensuring no fan is left out of the fun KEEN Garage experience - Facilitate any post-purchase product resolution, and accommodate all customers’ needs - Facilitate consumer warranties on a case-by-case basis - Ability to maintain the merchandise to KEEN's high standards - Help facilitate and encourage customers to engage in store events - May be accountable for store opening and closing duties including cash management and banking deposits - Utilize the point-of-sale system - Help in inventory movement and organization Qualifications: - Contribute to an environment of trust and mutual respect - Maintain a strong commitment to teamwo...