Service Desk Analyst
BXP · New York City, New York, US
Primary Purpose of Position: Support the computing needs of all desktop and laptop users, including installation, upgrades, problem resolution and repair.
Job description
Primary Purpose of Position: Support the computing needs of all desktop and laptop users, including installation, upgrades, problem resolution and repair. Essential Functions: End User Support - Install and support the use of peripherals and desktop software including, but not limited to, Microsoft Office, Adobe, and other applications. - Respond to requests for assistance in person or via remote support tools and escalate problems and requests as appropriate across the SF, LA, and Seattle regions. - Respond to requests for assistance in person or via remote support tools and escalate problems and requests as appropriate. - Diagnose hardware problems. Perform and/or coordinate the repair of hardware. - Install new laptops, desktops, printers, mobile devices, and other peripherals. Maintain and enforce hardware policies and standards. - Support the use of operating systems and software applications including, but not limited to, Windows 11, Microsoft 365, Azure Virtual Desktop, and Adobe applications. Maintain and enforce software policies and standards. - Interact with the Application, Application Development & Data Services, and Infrastructure teams based in the Corporate office t...