VIP Marketing Specialist

Job description

This position is responsible for cultivating relationships with high-value guests on the gaming floor. The specialist serves as a key point of contact, evaluating guest activity to determine appropriate complimentary offers and maintaining regular communication through outbound calls and follow-ups. The role also supports marketing initiatives by assisting with promotions, events, and shows, while ensuring a seamless and positive guest experience, including accurate hotel reservations. Cherokee Nation Entertainment is one of the largest and most successful tribal businesses in the country. As the retail, gaming and entertainment entity of the Cherokee Nation, it owns and operates a variety of restaurants, entertainment venues, retail shops, fuel/convenience stores, golf courses, hotels, a horse racing track and an RV campground. As the brand continues to expand its offerings and footprint, CNE remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home. - Develop and maintain relationships with new and targeted guests, providing regular follow-up. - Evaluate guest play to determine and provide appropriate complimentary offers. - Maintain knowle...