Director, SAP Commerce Cloud Operations

Job description

Job Description We are seeking a seasoned and strategic Director of SAP Commerce Cloud Operations to lead the operational management, optimization, and support of our SAP Commerce Cloud platform . The ideal candidate will possess deep expertise in SAP Commerce (Hybris), strong leadership capabilities, and a results-driven mindset. You will be responsible for ensuring the reliability, performance, and scalability of our digital commerce infrastructure while driving innovation and operational excellence Qualifications: - Lead day-to-day operations and support SAP Commerce Cloud environments. - Establish and enforce SLAs, KPIs, and incident response protocols. - Ensure high availability, performance, and uptime of the commerce platform. - Collaborate with business, product, and IT leadership to align commerce operations with business goals. - Develop and execute strategic roadmaps for platform enhancements, upgrades, and operational improvements - Build and lead a team of engineers, DevOps professionals, and support staff. - Foster a culture of continuous improvement, accountability, and innovation - Ensure compliance with data security policies, privacy regulations (e.g., GDPR), and...