Sr. Analyst, Lowe's Protection Plan
Lowe's Companies, Inc. · Mooresville, North Carolina, US
Do your Best Work in Mooresville This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can col...
Job description
Do your Best Work in Mooresville This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration. Your Impact: The Sr. Analyst, Lowe's Protection Plan (LPP) supports the Appliances protection business by resolving escalated warranty and non-warranty issues in a timely, customer-focused manner. This role partners closely with stores, Merchandising, Contact Center teams, internal Protection Plan partners, and Original Equipment Manufacturers to address complex service issues, improve customer outcomes, and ensure vendor accountability. The Sr. Analyst monitors escalations across multiple intake channels, evaluates case facts, and makes sound decisions that balance customer experience, program guidelines, and business objectives. This role also supports program governance by maintaining guideline documentation, educating stakeholders on policies and procedures, and identifying trends that drive corrective action. Success in this role requires strong judgment, operational...