Operations Client Service, AVP

Job description

High visibility client-facing role managing complex business queries and supporting a variety of client business management responsibilities. The role requires proficiency on Enterprise platforms to function as a cross-client subject matter expert with extensive interaction across all internal support functions to enhance the State Street client experience. Responsibilities: MANAGEMENT - Manage client relationships and sentiment via extensive daily interaction with client counterparts in maintaining service levels and addressing a wide range of business issues - Manage the change management administration and communication with clients. - Manage linkages between change management, for both BAU and program work, as part of broader end-to-end onboarding / implementation efforts. - Manage impact of change on the client support model by providing ongoing direction in the development, implementation and integration of new client change requests. Ensure the timely & accurate completion of development and operational change requests. - Champion inquiries from / issues raised by various State Street organizations and follow through to ensure that client facing problems and issues are addre...