Mortgage Early Default Counselor

Job description

Primary Location: 5519 Glenwood Hills Pkwy, Grand Rapids, MI 49512 Employee Status: Full-Time: Workplace Type: Fully On-Site: Who we are: At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer that puts people first can make in your career and life. About this position: LMCU is looking for a Mortgage Early Default Counselor to preserve the Credit Union’s assets by controlling delinquent mortgages, collecting mortgage loan payments, and/or mitigating Credit Union Losses. What you’ll do: Educate members of the benefits of fulfilling their mortgage payment obligations Contact delinquent members via telephone and written correspondence in an attempt to resolve the delinquent loan issue. Process routine transactions, document loan comments, and respond to members, investors, or other 3rd party inquiries. Research and prepare documentation, handle mortgage accounts in accordance with established guidelines and policies to determine the appropriate course of action. Maintain compliance to LMCU, Fannie Mae, Freddie Mac, Ginnie Mae, VA, and RD...