Front Desk Manager OEM/HM

Job description

Overview: The Front Desk Manager will assist in the planning, direction, coordination and execution of all activities and personnel within the front office departments to include: front desk, bell/door, concierge (if applicable). The Front Desk Manager is responsible for ensuring that all front office activities are carried out professionally, to standards and at the highest level of service. The Front Desk Manager will achieve desired outcomes through assisting in the creation, development, and maintenance of a competent, motivated, and empowered staff. The Front Desk Manager will effectively lead, train, coach, motivate, engage, and provide feedback to the front office staff on a daily basis. In the absence of a Front Office Manager, the Front Desk Manager will fulfill this role. Key Duties & Responsibilities: - Leadership / Mentoring role for Hotel's Front Office employees. - Maintain complete knowledge of all Front Office department policies/service procedures. - Maintain complete knowledge of: a) all hotel features and services b) all room types, rates, special package and promotions c) daily arrivals / departures / room availability d) scheduled in-house group activities - Co...