Care Engineer

Job description

As a Care Specialist at Nokia, you will be a key player in our Customer Care team, dedicated to delivering exceptional support to clients and internal stakeholders in the fast-paced world of Cloud technologies. You will leverage your expertise in Kubernetes/OpenShift, Linux, and networking to diagnose and resolve incidents, ensuring a seamless customer experience. Collaborating closely with Level 3 teams and market representatives, you will take end-to-end ownership of care cases, driving performance management and delivering innovative solutions. Our work environment is dynamic and supportive, with a focus on continuous improvement and automation. You'll thrive as part of a diverse, global team, emphasizing a customer-centric approach and fostering cross-cultural collaboration. Your contributions will directly impact our success in providing outstanding service and building strong customer relationships. - Provide expert support in Kubernetes/OpenShift, CNF, or OpenStack environments to ensure optimal service delivery. - Act as the primary interface for customers, managing end-to-end ownership of care cases with a customer-centric approach. - Conduct in-depth incident diagnosis an...