Sr ServiceNow Developer

Job description

Job Description: Essential Job Functions Manage, Develop, Train, and Support all aspects of ITSM modules including Incident, Problem, Change, Service Request, and Knowledge Management. (Foundation Data, Data Quality/Management, troubleshooting, support etc.) Develop, configure, and improve core and custom applications and work directly with end users to resolve support issues. Write/create custom Business rules, Glide records, UI policies, UI actions, Script includes, Client scripts, and ACLs Build workflows from service owner requirements including requests, request items and service catalog tasks Support for reporting requirements including building reports, dashboards and Performance Analytics. Manage Service Level Management (agreements) module and ensure they are compliant with company and vendor contracts. Familiar with Field Services module including schedule optimization, field services tasks and work orders. Inventory stock, asset and cost management as well as Dynamic scheduling. Manage CMDB / Discovery / Mapping scheduled jobs, tables, roles, system properties. Discovery and mapping as well as working with Configuration Items (CI) data owners to ensure quality of the dat...