Account Management Specialist

Job description

Essential Job Functions: - Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions. - Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working with Account Managers on solutions to reduce accessorial charges. - Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems. - Offer alternative transportation solutions as necessary by analyzing internal and external account metrics. - Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP). - Communicate with shipper and consignee contacts regarding exception notification and problem resolution. - Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools. - Maintain quality service by monitoring standards; advising supervisor of potentia...