Customer Service Representative

Job description

White Fox is a globally recognised fashion brand loved by babes and celebs worldwide. Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere. We are looking for a full-time Customer Service Representative who has exceptional communication skills and a passion for the fashion industry to join our team located at our Rosebery office. Main Responsibilities: - Communicating with customers & ensuring customer satisfaction on emails & live-chat - Handle customer queries professionally, provide knowledgeable solutions and follow up as required - Ensuring customer profiles & communication is documented - Working with the returns team on processing returns & faulty replacements - Provide backup and support to other Customer Service team members as/when requested Requirements: - Previous customer service experience (either online or in-store) - Strong organisational skills, ability to multi-task & show initiative - Experience in a fast paced working environment - Excellent communication skills - Excellent attention to detail - Strong grammar skills - Comprehensive computer skill...