Senior Service Desk Analyst

Job description

🌟 We’re Hiring! Senior Service Desk Analyst Acacium Group Bristol Pavilion, BS13 8AE: Monday to Friday (37.5 hours, permanent) Competitive salary plus excellent benefits and bonus package Unlock your potential: As a Service Desk Analyst, you’ll be the go‑to support for our colleagues, helping them stay connected, productive and secure. You’ll handle user lifecycle requests, troubleshoot technical issues, and deliver an exceptional customer experience, all while working as part of a supportive and collaborative team. With the continued growth of our Service Desk function, we’re excited to offer a great opportunity for an IT professional to join our close‑knit Bristol team and play a key role in shaping the future of our service. As part of our global Group Delivery Services team within the Technology and Transformation division, you’ll play a key role in supporting our business units with expert advice and hands-on assistance. You’ll be at the heart of day-to-day operations while also contributing to the ongoing evolution of our workplace technology, making a real impact across the organisation. 💡 About the Role In this role, you will: Act as a senior point of escalation for complex...