Manager of Access, Design, and Implementation – Midtown

Job description

Location New York, New York Shift: Day (United States of America) Description: Better Communication, Better Service Step into the fast-paced world of NewYork-Presbyterian Hospital. Join the team that is leading our Access to Care initiative as we help patients access the right care, at the right time, in the right location. Be a part of revolutionizing access to care through innovative coordination – saving time in the scheduling and delivery of high-quality patient care. Manager of Access, Design, and Implementation – Midtown In this role, the Manager will oversee the development and design of guided scheduling pathways that enhance patient access and elevate the overall patient experience. They’ll integrate enterprise access strategies within structured design frameworks, leverage advanced technologies, and collaborate closely with clinical and administrative teams across NewYork‑Presbyterian, Weill Cornell Medicine, and ColumbiaDoctors. They’ll also manage end‑to‑end implementation for contact center and digital deployments – defining scope, coordinating timelines, and ensuring successful delivery. Partnering with Training and Quality Assurance teams, they’ll help ensure access...