Quality Assurance Analyst

Job description

The Quality Assurance Analyst will monitor and analyze data results, compile statistical trending charts, identify potential problems, and recommend corrective actions in support of continuous process improvements to ensure that quality assurance standards and expectations are achieved. This role will develop and maintain Quality Assurance training documentations; and conduct training of new hires and existing staff. Additionally, it will continually analyze, update, and enhance Quality Assurance desk level procedures and Quality Assurance policy and procedures. This role is a part of the Quality Assurance Team and identifies patterns, common errors, and system issues to assist the processing department in reducing risk and improving effectiveness and works with line management, as a service partner, to continuously improve quality. - Compiles basic monthly, quarterly, and annual trending charts and analyzes data to identify business solutions regarding non-conformance of products or processes, production quality, root cause analysis, and quality trends that are forwarded to appropriate stakeholders to provide operational and division area feedback that meet business goals in suppo...