IT Field Support Specialist

Job description

Description SynergyECP has an opening for an IT Field Support Specialist to support our end-user community by providing Tier 2 and Tier 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Daily duties include: - Conducts site surveys - Assesses and documents current site configuration and user requirements - Analyzes existing requirements and prepares specifications for hardware acquisitions - Prepares engineering plans and site installation Technical Design Packages - Develops hardware installation schedules - Prepares drawings documenting configuration changes at each site - Prepares site installation and test reports - Configures computers, communications devices and peripheral equipment - Trains site personnel in proper use of hardware - Builds specialized interconnecting cables - Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment - Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling - Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fib...