Patient Service Representative (PSR) II

Job description

Description We are seeking a dedicated and compassionate Patient Service Representative to join our healthcare team. The ideal candidate will serve as the primary point of contact for patients, ensuring a positive experience by providing exceptional customer service. This role involves scheduling appointments, managing patient records, answering inquiries, and facilitating effective communication between patients and healthcare providers. Requirements: Job Summary: The Patient Services Representatives is responsible for greeting (checking in and checking out), scheduling patients, and collecting, recording and balancing payments. Patient Service Representative-l: Requirements: - Greets patients as they arrive and manages 20-minute wait time. - Assists patient with intake processes including copying required documents. - Collects co-payments, co-insurance and deductibles and issues receipts. - Manages cashier box and daily deposits according to company policies. - Processes walk-in patients and visitors. - Answers phones and schedules appointments (special focus on physician requested return visits). - Schedules referrals as indicated. - Assists with patient outreach as applicable (...