Small Claims File Handler

Job description

Small Claims File Handler Application Deadline: 22 May 2026: Department: Claims Management: Employment Type: Permanent - Full Time Location: Liverpool: Description: This role is to effectively manage a portfolio of litigated small claims track files under the supervision and guidance of a lead File Handler/ Supervisor. The role will involve handling both quantum and liability small claims cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement. The role is a perfect opportunity for someone wanting to take their first steps in to litigated file handling and begin to develop the skills required to manage a full litigated caseload. Induction to role training will be provided along with continued on the job support and mentoring from a senior handler/ supervisor. Key Accountabilities: - Management of a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court and OIC portal deadlines are met. - Delivery of agreed performance targets and quality standards - Analysis of the available evidence to create an initial case strategy on liability and quantum. - Unde...