Call Center Rep.

Job description

Ready to make a difference while working from home? Looking for a company that values your voice, your ideas, and your growth? EXL Health is searching for energetic, customer-focused team players who are passionate about helping others. If you love problem-solving, thrive on providing top-notch service, and want to be part of a fast-growing team, this is the role for you! Hourly rate: $15.00 - $18.50: For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits 💼 What You’ll Do As a Bilingual Customer Service Representative , you’ll be the first point of contact for our customers — delivering an exceptional experience every time. In this role, you will: ✅ Handle inbound and outbound calls with professionalism, care, and attention to detail. ✅ Update policy information and ensure accuracy in our systems. ✅ Stay up-to-date on products, processes, and regulations to provide the best service possible. ✅ Use active listening skills to understand customer needs, clarify questions, research solutions, and provide clear answers and alternatives. ✅ Build strong relationships with customers by going the extra mile to support them. ✅...