Continuous Improvement Analyst

Job description

The Continuous Improvement Analyst will deliver innovative solutions for the business by surfacing underlying opportunities, highlighting factual data & information, and narrating ‘the story’ around those opportunities. Working day-to-day you will support the design and delivery of projects and initiatives to enable service improvement. The role includes providing analysis, identification, solution design and support the delivery of tangible projects and driving improvement initiatives Job title: Continuous Improvement Analyst Job Description: In addition, you will provide ongoing review of Operations performance and process adherence to help drive the continuous improvement and Customer Experience. The Insight Analyst will work closely with other members of shared services (Continuous Improvement, Operational Governance) operations, Quality Client Partners and client teams to ensure that the initiatives drive the app ropriate results. The role supports our clients in providing a world class customer service and experience, unlocking problems and providing supportive solutions. This is achieved by supporting Capita’s internal operations, around key performance indicators (Customer...