CPAP Therapy Consultant

Job description

Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy. The underlying objective of this position is to carry out services and sales duties in dealing with patients over the counter and over the phone. The main products sold in the CPAP Clinics are CPAP units and accessories (medical equipment used to treat Obstructive Sleep Apnea), but may also include other products and associated services (e.g. Bi-level units, home diagnostics, oxygen therapy). An important focus of this role is to provide customised assistance to patients to help them succeed with their therapy while complying with a medical prescription and with company procedures. How will you CONTRIBUTE and GROW? Is overall responsible for the good management of the CPAP clinic from a service, sales, admin and operational perspective. Patient relationship management: Take care of patients’s enquiries over the counter and over the phone according to company’s procedures and guidelines Investigate and resolve patient issues; escalate to Manager as appropriate Pro...