Service Coordinator Chantilly, VA (Washington, DC)

Job description

Job DetailsJob Location: Chantilly VA - Chantilly, VA 20151About BearCom: Largest Distributor of Wireless Voice, Data, and Video Solutions in North America 40+ Years Industry-Leading Experience Partnerships with Motorola, JVC Kenwood, Avigilon, +More 75+ Branches Across North America As a Service Coordinator, you will be responsible for meeting customer expectations, some of which are quality, performance, timeliness, and effective communication. Wireless communication systems include complex radio systems for public safety and enterprise customers. The ideal candidate must have excellent communication skills, be organized, self-motivated, customer service driven, possess a willingness to learn and be reliable. The Service Coordinator will interface directly with the end customer, therefore, a professional attitude and effective communication are vital. Responsibilities: Receive emergency and non-emergency calls and record all significant information. Address problems and requests by transmitting information to appropriate resource or provide a solution. Receive and schedule resources for trouble calls and for service projects. Use radio, phone or computer to send crews to appropri...