Patient Service Specialist

Job description

Job DetailsJob Location: Albuquerque, NM 87110POSITION SUMMARY: The Patient Service Specialist (PSS) is the first point of contact and provides an exceptional experience for patients, families and visitors. Under the guidance of the Patient Services Supervisor, welcomes individuals entering the facility and assists with wayfinding while focusing on providing a positive patient/customer experience. The position supports all patient services responsibilities including registration and scheduling functions; check-in, check-out, collecting payments, scheduling, verifying insurance and patient information. ESSENTIAL RESPONSIBILITIES: Patient Service Specialist I Perform check in duties assigned to the Patient Services department to include: Welcome patients and visitors. Direct individuals to the appropriate service area. Assist with patient inquiries and proactively obtain resolution of concerns; notify applicable personnel to assist in resolving concerns as needed. Register patients with accuracy and completeness. Monitor and maintain the lobby waiting areas for cleanliness. Troubleshoot appointment issues. Patient Service Specialist II: In addition to the Patient Service Specialist I...