Customer Support Specialist

Job description

About Convo Communications LLC Founded in March 2009, Convo is the world’s largest Deaf-owned company, with hundreds of colleagues serving communities across multiple countries and sign languages. We exist because conversations transform lives. By giving Deaf people direct control over how and when they connect, Convo unlocks access at the moment it’s needed. Reducing the experience deprivation many Deaf individuals face and creating meaningful, everyday impact for Deaf communities and the people around them. About the role: The Customer Support Specialist is responsible for answering customer queries and resolving issues via appropriate channels, maintaining knowledge of our products and services, obtaining customer feedback, and providing training to new hires. Demonstrates excellent time management skills and is passionate about customer service. What you'll do: - Provides timely front-line support to customers (workplaces and individuals) through Video Phone (VP), Video Chat, SMS, E-Mail, and LiveChat - Provides general support and resolutions for customer-related concerns - Assist customers with the registration process - Accurately document all customer actions taken during t...