Community Manager (Freelancer)

Job description

About SAMY SAMY is the global powerhouse leading the evolution of brand communication. We help brands matter in a social-first world through research, creativity, technology, and integrated influencer marketing to deliver impactful, data-driven solutions and drive growth for brands. With over 1.000 employees in 15+ offices across 18 countries (Europe, U.S., Latin America) and operating in 55 markets, SAMY serves over 100 leading clients, specializing in award-winning, end-to-end digital campaigns. Role Overview: The Community Manager is responsible for building, engaging, and growing the brand’s online (and sometimes offline) community. At a mid level, the role goes beyond posting and moderating—it includes shaping community strategy, analyzing performance, and acting as the voice between the company and its audience. Key Responsibilities: Community Engagement & Moderation: Manage daily interactions across social media platforms, forums, and communities Respond to comments, messages, and mentions in a timely, brand-aligned tone Moderate discussions to ensure a safe and positive environment Handle escalations, complaints, and sensitive situations professionally 2. Content & Campaign...