Parking Call Center Agent - Corporate

Job description

Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: In this role, you will handle a high volume of calls with courtesy and professionalism to resolve customer inquiries, questions, and complaints while logging all call activity in our database. You will also offer alternative solutions to ensure customer satisfaction, communicate effectively using web-based tools, and make financial decisions to protect and adjust customer accounts as needed. THE STARTING RATE: $13.21 hourly: THE DAY-TO-DAY: Provide excellent customer service via telephone to guests who need parking/garage related assistance. Accurate record keeping of all logs & notes for call resolution. Actively monitor all parking related equipment and troubleshoot as needed. If remote troubleshooting doesn’t resolve issue then initiate service with Service Provider. Communicate with...