Customer Support Specialist

Job description

Location: Overland Park, KS (Kansas City Metro) Employment Type: Full-time, In-Office Department: CX Compensation: $70,000/year + bonus (OTE $75,000) Steadily is hiring a Customer Support Specialist to join our growing Client Experience team in the Kansas City metro area . In this role, you’ll provide fast, accurate support to our landlords, lenders, and independent agents while helping us deliver world-class insurance service. We’re looking for a detail-oriented professional with strong communication skills who thrives in a fast-paced, customer-facing role. This is a full-time, in-office position based in Overland Park, KS . As a Customer Support Specialist, you will: Respond to high volumes of calls and emails from insureds, lenders, and agents Handle policy servicing requests, including billing inquiries, document requests, and policy changes Process transactions across multiple carrier systems and maintain accurate records in Salesforce Manage clerical and administrative tasks related to policy servicing Required: 1+ years in a customer-facing role with excellent communication skills Quick to learn new tools and systems; comfortable navigating multiple platforms Ability to trou...