Patient Services Representative

Job description

Description Realize a career with meaning—improving lives, strengthening communities, and changing narratives as a member of ASAC . Our work is personal, using lived experiences, proven services, and human connections to help people right here in our community. As a patient services representative , you will be responsible for managing patient appointments, patient information and payment processing through accurate and timely data entry. You'll also provide clerical support for all ASAC staff including prevention, treatment and recovery services. Key Duties: - Provide excellent customer service at all times. - Perform the check-in process, greet visitors and notify appropriate staff of incoming patients or visitors. - Allocate calls to appropriate departments and/or staff members. Ensure accurate and timely information exchange with the clinical department when necessary. - Schedule patient appointments, monitor schedules for errors, confirm scheduled patient appointments. - Collect patient payments, enter patient demographic information into the electronic health record (EHR). - Verify insurance eligibility, benefits, and program eligibility (Sliding Fee scale) to ensure accurate...