Service Desk Engineer

Job description

UK CITIZENSHIP REQUIRED FOR THIS POSITION: Yes RELOCATION ASSISTANCE: No relocation assistance available TRAVEL: Yes, 10% of the Time Service Desk Engineer Cheltenham - onsite: Salary - £30,000 - £33,000: Clearance: SC (or eligible): The Opportunity: This is more than just a job; it’s a mission. As an IT Support Engineer , you will be a key member of our EMEA IT Service Desk , supporting approximately 1,000 users across Europe, the Middle East and Asia. Based in Cheltenham, you will help ensure our people stay connected, productive and secure by delivering high‑quality IT support and continually improving our IT services. Working alongside colleagues across multiple sites and cultures, you will troubleshoot complex technical issues, support day‑to‑day operations, and contribute to projects that modernise and strengthen our IT estate. Your work will directly enable teams delivering critical programmes and solutions. What you’ll be doing: - Provide day‑to‑day IT support as part of the EMEA Service Desk, resolving incidents and requests in line with service level agreements - Support and maintain end‑user devices including laptops, thin clients, printers and mobile devices - Work with...