Customer Success Manager

Job description

Who We Are Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide. We’ve helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs. Who You Are We are looking for a Customer Success Manager to join our sales team and work with a major telco client of Jolera. What You Will Do Relationship management: - Attend and or manage quarterly customer temperature calls - Take on primary responsibility for smaller customers as determined by your manager - Keep clients informed on new marketing initiatives - Manage customer escalations and follow up – escalate internally where necessary and ensure issues are handled and client is happy - Represent the Rev team on Onboarding kickoff calls when others cannot attend, apprise team of what is happening/...