H43 Front Desk Agent I

Job description

Description Experts in the art of hospitality, Hotel 43 and the Block22 Companies create memorable experiences. We are a destination for experiences beyond the ordinary, in the heart of downtown Boise. As a front desk agent at Hotel 43, you’ll deliver personalized service with poise and professionalism, setting the tone for a seamless and elevated guest experience. Duties/Responsibilities: - Answer property questions; provide accurate information regarding hotel amenities, rooms, restaurants, and directions. - Performs all front desk duties including check-in, check-out, room assignments, and guest key issues. - Verify charges, collect payment, and post to the corresponding guest folio in an accurate and efficient manner. - Assist in the coordination and support of other departments as necessary. - Respond to guest complaints, creatively solve problems, and resolve potential difficulties. - Create, change, and understand guest & group reservations. - Maintain the appearance and operations of the front desk, lobby, and gift shop. - Attend periodic department trainings & meetings. - Complete all duties in accordance with property standards, company policies, and legal requirements re...