Customer Service Representative
Hoya Vision Care · Lewisville, Texas, US
Join The HOYA Vision Care Team! For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high...
Job description
Join The HOYA Vision Care Team! For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals. We are currently hiring a Customer Service Representative in Lewisville, Texas. Shift: Monday-Friday, 1st shift- 9:30am-6:00pm: SUMMARY: Provide courteous and efficient service to our customers who place orders for stock lenses from our Distribution Center and conducts business in a manner consistent with HOYA values. - Health/Dental/Vision/Disability Insurance - Tuition Reimbursement - 401K plans - PTO and Paid Holidays - And more! ESSENTIAL DUTIES & RESPONSIBILITIES: Secondary Duties (Lab Call Center Support) - Answer incoming calls from accounts help them with placing their stock order, substituting any lenses that may be out of stock when approved by account, and addressing any issues, questions, or concerns they may have. - Enter new RX jobs into DVI, re-process Dr. Redo-RX changes, and any warranties that are permitted by company policy. - Issuing requested RMAs to customers once Manage...